Unlocking Consumers’ Tacit knowledge (2004)

RUST,C. (2004) Creative Methods for Unlocking Consumers’ Tacit Knowledge: Practical tools for designing user experiences Briefing paper for the Faraday Packaging Partnership Farapack Briefing Packaging Industry Conference, York, UK 21/22 October 2004

Creative Methods for Unlocking Consumers’ Tacit Knowledge: Practical tools for designing user experiences

This was a briefing paper for an industry conference. It discusses the use of low-fidelity prototyping as a tool for engaging withg stakeholders. More recent work by Simon Bowen has created a well-developed methodology for this kind of strategy.

Full paper at archive.org

Abstract

This paper provides a short overview of research that develops the use of low-fidelity prototyping and other methods for designers to work with and elicit tacit knowledge from their audiences to support product development and innovation. It presents methods and ideas from human-computer interface and interactive product design and shows how they might be applied in the context of packaging design.

The audience for this paper was professional people from the packaging industry.

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